“How to attract more customers?”
“What is a good customer service?”
“How can I deliver the service my clients are waiting for?”
“How to motivate employees?”
“How can I be different from my competitors?”
“How to create a brand strategy / a brand identity?”
“How to find my USP (unique selling proposition)?”
“How to deal with a conflict?”
“How to find the right partners?”
“How to make a first good impression?”
“What are the qualities of a good manager?”
With the high level of competition nowadays, Managers and Executives MUST prove their uniqueness and professionalism to their customers and associates if they want to succeed.
But with the development of information, how can you find the time to explore, learn and try the practical techniques you need to become more professional?
Instead of a lot of long academic speeches, each article will give you a quick actionable tip I learned and used with success during my 18 years experience as a hospitality manager and trainer, but also as a solo traveller. I will explain how to apply it and why it works.
I will also show you some examples of things that don’t work, and explain why you should not use these methods.
I spent 18 years as a commercial manager and trainer, working for the French Railway company. I was lucky to occupy diverse positions, like the executive front office jobs I’ve done for one year, sales manager, trainer, station manager, lecturer. My functions taught me the sales and communication technics, conflict and traumatism management, disabled issues, management, and so much more. I could also use the methods I had taught during the train connections’ problems, like managing a critical situation while keeping self-control.
I know run my own guesthouse + tours in the south-west of France from May to October, then go to India to collaborate on different tourism projects and help the companies and people respecting the local people and culture.
Nothing is more important for me than PEOPLE.
That’s why I only work with the companies and people who share the same value and respect the local people and culture.
It’s also the reason why I love to share what I learned from my experience as a manager, trainer and traveller, and each day.
I learned so much from my successes but also failures, than I can show you the right paths.
My mission is to help the local companies to develop the skills they need to improve, without compromising with people well-being at work and in life.
A company MUST be responsible and think of its impact on people, environment and culture. Business is not everything.
If you share this vision, let’s connect and work together!